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Privacy Policy

General Information

Our commitments to you  

True Editing respects and protects the privacy of the individuals who use our websites. Individually identifiable information about you is not disclosed to any third party without first receiving your permission, as explained in this privacy policy (“Privacy Policy”).

You are always in control of the personal information you provide online to True Editing. You can:

  • Ask for a copy of your personal information.
  • Ask for your personal information to be corrected or updated.
  • Ask us to remove your personal information from our records.

To do this, please contact us at the e-mail address listed at the bottom of this statement. True Editing will use all reasonable efforts to comply with your requests.

Information sharing and disclosure  

True Editing will not sell or rent your personal information to anyone.

We may disclose personal information when required by law or if in good faith we believe that such action is necessary in order to conform to the requirements of law or comply with legal process served on the Website.

Personal information

Personal information is information such as your name, birth date, e-mail or mailing address that can be used to uniquely identify you.

You can access any True Editing Website and browse it without providing your personal information. However in order to benefit from services offered on the Website, a user must provide some personal information (including, but not limited to, your name, telephone number and email address if you place an order with us).

Personal information collected on this Website is used primarily for the purpose for which it is requested. In particular, contact information such as name and e-mail addresses is used to provide users with the services they have chosen on this Website, such as, for example, the delivery of completed proofreading and editing orders.

We may , if necessary, use the personal information collected to contact users in connection with their inappropriate use of this Website, non-compliance with any Terms and Conditions of Use, or in connection with a complaint filed by another user.

Anonymous information  (’cookies’) 

True Editing may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies (see below) when you visit any of our web pages. For instance, when you visit one of our websites, our web server will automatically recognise some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows 7 or Mac OS), and the domain name and address of your Internet service provider (e.g. Google Mail, Hotmail). How to enable cookies.

A ‘cookie’ is a small text file, stored by your browser on your computer’s hard drive, which can be read by our system when you return to our site. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that if you wish. Whilst True Editing uses cookies to track your visit to our site, this information does not identify you personally and you remain anonymous unless and until you provide True Editing with your personal information.

Use of personal information 

We use your personal information to contact you. For example, we may respond to your comments or requests for information; or we may contact you, if needed, in the course of processing your order for services offered through our Website.

Our editors are not told your personal information, as your work is referred to by its order number.

True Editing may occasionally send you information about our services that is targeted to your interests, such as limited special offers, new services and promotions. We may combine non-personal information collected automatically (e.g., through cookies) with your previously submitted personal information in order to target these offers accurately.

This information service is optional and you may request to opt-out of it completely, at any time. We will only store your personal information for a reasonable period of time.

Confidentiality

All material that you send us to edit or translate is treated in the strictest confidence.

If you have any questions, comments, or concerns about this Privacy Policy, please contact us as follows:

True Editing
Suite 2, Fountain House
1a Elm Park
Stanmore
England

Tel: +44 (0)  207 112 8224

Email: team@trueediting.co.uk